Save This Life
Privacy policy
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
This Privacy Policy tells you:
- What information we collect
- How we use that information
- How we may share that information
- How we protect your information
- Your choices regarding your personal information
This Policy applies to Save This Life, Inc.
Information We Collect
Information You Give Us We receive and may store any information you enter on our website or give to us. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services.
The information we collect from you includes things like:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your credit card number and other payment information
- Demographic and lifestyle information, such as age, personal interests and product preferences
It may also include information you give us about other people, such as the name and address of a gift recipient.
Information From Other Sources We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers
Automatic Information Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.
One type of cookie may allow us to identify you as a particular Save This Life, Inc. customer when you visit our website and to link your activities on our website to your interactions with us. In combination with other information we collect, this cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising.
To help us understand and enhance our interactions with visitors to our website, we may permit web analytics providers to collect information on our website using automated tools like cookies or web beacons. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.
Public Forums Our Web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
How We Use the Information We Collect
We use the information we collect for things like:
- Helping to locate your lost pet
- Fulfilling orders and requests for products, services or information
- Processing returns
- Tracking and confirming orders
- Delivering products
- Marketing and advertising products and services
- Conducting research and analysis
- Establishing and managing your accounts with us
- Communicating things like special events, promotions and surveys
- Processing credit applications
- Identifying you on our website and tailoring advertisements and offers to you (both on our website and on other websites) based on your interactions with us
- Facilitating interactions with us and others, such as enabling you to email a link to a friend
- Operating, evaluating and improving our business
Data Retention We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Share the Information We Collect
Save This Life, Inc. does not sell, rent or trade your personal information to third parties. We may allow you to be contacted through email and/or SMS (for which standard SMS rates may apply) in connection with the location of your lost pet.
We may share your information with third parties to perform services on our behalf such as:
- Fulfilling orders
- Delivering packages
- Sending marketing communications
- Conducting research and analysis
- Processing credit card payments
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Save This Life, Inc., our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
How We Protect the Information We Collect
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. Our site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. In the event your pet is found, this allows you to contacted through email and SMS without revealing your contact information to the party finding your pet.
Your Choices Regarding the Information We Collect
You may choose to:
- Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
- Update and correct your personal information
- Cancel your account or request that we no longer use your information to provide you services
- Request removal of your personal information from our blog or community forum
To do any of these, let us know by one of these methods:
- Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
- Call 855-777-CHIP or 855-777-2447 with your request and current contact information.
- Send an e-mail with your request and current contact information to savethislifechip@gmail.com
Interest-Based Advertising
We may use third-party advertising companies to display ads when you visit our website or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.
Protecting Children's Privacy
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
Links to Other Websites
Our may website links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.
Privacy Policy Updates
We may need to update our Privacy Policy as Save this Life, Inc. and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website.
Best Regards,
Save This Life, Inc.
www.SaveThisLife.com 855-777-CHIP
savethislifeinfo@gmail.com
Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dev.kandykoi@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dev.kandykoi@gmail.com and send your item to: Save This Life, LLC, Williamstown, Williamstown KY 41097, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Save This Life, LLC, Williamstown, Williamstown KY 41097, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.